English for Customer Care with MultiRom

31.00

ISBN

9780194579063

Author

Series

Publisher

Edition

Language

Publication Date

2007

Product Type

English for Customer Care is suitable for people who have direct contact with customers in a variety of contexts, including hotels, banks, helpdesks and call centres. 
Students learn the language skills, professional techniques, and specific strategies they need to communicate successfully in English with customers. 
Each unit of English for Customer Care addresses the different forms of customer contact, such as face to face meetings, telephone calls, and written communication. The final unit presents the skills needed to solve problems and deal with customer complaints effectively.
 
 
Key Features:
  • Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
  • Tip boxes in each unit include key language points, useful phrases, and strategies
  • STARTER section at the beginning of each unit has warm-up and awareness-raising activities
  • OUTPUT sections at the end of each unit encourage discussion and reflection
  • Answers, transcripts, and a glossary of useful phrases at the back of each book
  • Self-study material on the interactive MultiROM includes realistic listening extracts and interactive exercises for extra practice 

Delivery in 2 - 5 working days when in stock. Allow up to 14 days for non-stock items.

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