Delta Business Communication Skills: Telephoning

Telephoning works with the skills and language required to conduct successful phone calls in English.
The units cover:
– focus on listening
– making calls
– receiving calls
– receiving and leaving messages
– dealing with problems
– conference calls
Telephoning provides six core units, each containing these sections:
– “warmer” to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.
– “presentation and practice” of core language connected to each skill.
– “over to you”, which allows students to apply what they have learned to their real-life work situation.